Terms And Conditions

Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

the materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

www.letsgogreendeal.com is a site operated by letsgogreendeal (“We”); we are a  COMPANY  registered in England . Our registered office is Citibase, Princess St, Manchester M1 6DE.

We are regulated by the Green Deal and authorised and regulated by the Green Deal.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade marks

Letsgogreendeal is a UK registered trade mark of Letsgogreendeal.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact customerservice@letsgogreendeal.com.

Thank you for visiting our site.

Assessment Booking

All Green Deal Central services are subject to a standard 7 day cooling off period unless any element of the service has been delivered. When an assessment has been completed within this 7 day period the customer will have no rights of cancellation because works have already been carried out and also will have no rights to a refund and no legal rights to charge their credit or debit card back.

All attempts to reclaim an assessment fee after a assessment has been conducted will be treated as a criminal offense of obtaining property by deception and we will prosecute to the fullness of the law. All will seek to reclaim all lost potential financial returns and costs for administration.

Any time scales stated at point of booking assessment are purely estimates and are in no way to be taken as fact unless received in writing via email or hard copy or as part of a verbal contract. If verbal contract this will have been stated at point of booking and all calls are recorded and stored for 10 years.

The customer can not cancel after 7 days unless Lets Go Green Deal have failed to contact the customer within an 8 week period or conduct an assessment within an 8 week period and given that all reasonable attempts to have the survey completed within this 8 week time period have been made to conduct the survey.

Letsgogreendeal will not be responsible for independent assessors unable to conduct any survey and the responsibility lies with the customer to inform us immediately via email , in writing or via telephone that an appointment was missed.We then will endeavor to have a replacement assessor visit any said property.

Letsgogreendeal will not be liable for any financial loss incurred by a customer taking time off from work. Or any other loss relating to an assessor failing to make an appointment.

Letsgogreendeal once in receipt of the facts of why this may of happened retain the right to terminate any agreement with all and any customer.We also retain the right to be allowed a further maximum 8 weeks to complete an assessment.

Once a customer has agreed for a further assessment to take place then they shall be bound by all above and below terms and conditions.

Letsgogreendeal make no guarantees on amount of funding can be granted until a Green Deal plan has been assembled and all figures and recommendations are all speculative according to all and any information collated and Lets Go Green Deal will not be liable for any loss incurred as a result of any dealings with Lets Go Green Deal other than in occurrence with negligent practices in accordance with standard insurance liabilities.

We use the latest industry standard software to create a pre assessment report and this is only used as a guideline and letsgogreendeal will not be responsible for a customer taking these figures as facts. As above clause clearly states these are guidelines and we have to have a completed assessment submitted to a provider and then and only then will exacts figures be provided.

Lets Go Green Deal reserve the right to terminate any contract with an individual customer where all reasonable measures have been attempted to work with them and any financial loss will be incurred by that individual.

Any customer who has had an assessment and then proceeds to charge their credit or debit card back will be treated as fraud an we will pursue this from a legal perspective through the court system as we value our service and product highly. Only when an email is received within the 7 day cooling off period can refunds be processed unless given in writing from the Managing Director or on his instruction.

All refunds will be actioned on the last working day of every month and will only be refunded on receipt of a valid email received by accounts@letsgogreendeal.com a minimum 24hrs before the last working day of every month.

Our banking system allows up to 10 working days maximum from this point for funds to appear in the customers account. This is a maximum banking industry standard time frame for card refunds and beyond our control.

Cancellation Fees.

There will be a £19.50 administration and banking fee for all cancellations within the 7day cooling off period.

If no email has been received within 7 working days to accounts@letsgogreendeal.com then you will be bound by our terms and conditions.


Should you feel it necessary to raise a complaint please download and complete this form and email it to complaints@letsgogreendeal.com where we will action your complaint and send you all relevant documentation.

Data retrieval.  Should you wish to access any data we have on file regarding any assessments or accounts then there will be an administration fee the amount is dependent on the size of data require. All our telephone calls are recorded for training and monitoring purposes only and call recordings will not be accessible at any point. Transcripts of calls may be produced at a cost of administration the fee all depends on amount of work required.

Assessment Refund Fee

All refunds of the assessment fee will be processed once a green deal plan is signed and installation has been undertaken and completed. This is a Lets Go Green Deal .com initiative and totally independent from any cash back claims.